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October 2004, Vol. 3, Issue 9
 
HOW TO DEAL WITH TOO MANY E-MAILS AND DISCUSSION BOARD POSTS

One of the on-the-job hazards of being an online instructor is e-mail and discussion board burnout. Online students want feedback, and they want it now. A class of 30 with seven required activities over one week could quickly turn into 210 e-mails waiting for your detailed all-knowing and highly individualized responses. Then, of course, there are all those discussion board posts seeking your sage solutions. How do you cope?

Here are five strategies for dealing with over abundant e-mails and discussion board posts, from Curtis Bonk, professor, Indiana University.

1. Delegate: Every student self picks or gets assigned at least one fellow student that is designated as their web buddy. The two or more buddies provide critical feedback to each other on their work every week.

2. Outsource: If you are teaching undergraduates, find some graduate students in the same discipline to provide e-mail-based or discussion-board-based mentoring, tutoring and feedback services. If you also happen to be teaching graduate students, give them extra credit or points for taking on a mentoring role to undergraduates. Not only will the undergraduates become more active, but the graduates will learn online mentoring and tutoring skills that they may find to be valuable, especially if they are enrolled in an education discipline or plan on becoming teachers. You can also have guest experts come in and provide feedback to students’ work through e-mail and discussion boards.

3. Post Strategically: Be the first one to post your comments to the most controversial issues at the front end of a discussion board and then let the discussion take on a life of its own. Thinking strategically about where and when you might post something is an important aspect of a teacher’s social presence. While social presence is very important, you don’t want it to consume your life.

4. Set Expectations: If you are giving feedback to everyone all the time, you have risen the expectation bar to a level that may kill you. If you are in more than 10 to 20 percent of the posts in a discussion board, students will sit back and wait for the all-knowing instructor to come in before they participate further. If you are in under 5 percent of the posts in a discussion board, you are not in enough. The art of teaching online is to find that gray area where you are not participating too little or too much. Faculty need to scaffold and support student learning and look at how they support learning rather than assess learning - like being a colleague and not being a colleague, changing from facilitator to lecturer. Faculty must also be open and honest with students about how the course will be conducted and what kind of feedback students should expect.

5. The Super Summary: Have students turn in a summary reflection paper or a portfolio of all the work they have accomplished up to a certain point in the course and then strategically pick out what you are going to analyze and provide feedback on in the paper or portfolio.

http://php.indiana.edu/~cjbonk

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